Frequently Asked Questions
Everything you need to know about your luxury lingerie experience.
How do I determine my correct bra size?
We recommend visiting our comprehensive Fit Guide available on the website or booking a virtual styling appointment. For the most accurate results, use a soft measuring tape to check your underbust and overbust measurements while wearing a non-padded bra.
What is your return policy for intimate apparel?
We accept returns on unworn, unwashed items with all original tags and hygienic liners attached within 30 days of purchase. Please note that certain items, such as adhesive bras and opened hosiery, are final sale for hygiene reasons.
How should I care for my silk and lace garments?
To preserve the delicate fibers of your lingerie, we strongly recommend hand washing in cold water with a specialized delicate wash. Always air dry flat and avoid the heat of a tumble dryer to maintain elasticity and lace integrity.
Do you offer international shipping?
Yes, Journelle ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the selected shipping method.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our customer service team within one hour of placing your order. Once an order has reached the shipping floor, we are unable to make further modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installment payments.